Frequently Asked Questions
Everything you need to know about your Ethnasia shopping experience.
What materials are used in Ethnasia jewelry?
We pride ourselves on quality and durability. Most of our pieces are crafted from 925 Sterling Silver, high-grade Stainless Steel, or brass with 18k gold plating. Detailed material specifications are listed on each product page.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the EU and 7-14 business days for international orders. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition and packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Yes, Ethnasia ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, we recommend removing jewelry before swimming, showering, or applying perfumes and lotions. When not in use, store your pieces in the provided Ethnasia pouch in a cool, dry place.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.